Absolutely not. This is not an old-fashioned phone tree. Our AI uses advanced natural language processing to have fluid, conversational interactions. It understands nuances, pauses, and interruptions. While clients might realize they aren't speaking to a human, the experience is so smooth and helpful that most prefer it to sitting on hold or leaving a voicemail.

Yes. A high-end luxury spa needs a different tone than an edgy downtown barbershop. During onboarding, we help you select a voice and tailor the script’s tone—whether you want professional and polished, or casual and upbeat.

We train the AI on your specific FAQs during setup. However, if a client asks something highly unusual or requests to speak with a staff member, the AI is trained to route the call to your salon's phone number.